Engagement Manager Milan
Pubblicato il 04-09-2026 - Legora in Milano
What you’ll do
You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will:
- Own the customer journey for a growing book of highly intellectual clients - leading law firms and legal teams across Italy.
- Lead onboarding and implementation, ensuring clients are set up for success from day one.
- Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans.
- Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value.
- Identify expansion opportunities and then own the commercial negotiation, taking responsibility for renewals and upsells.
- Monitor customer health metrics and take initiative to reduce churn risk and drive retention.
- Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights.
- Help build and refine our Engagement playbook - we’re building this machine together. We are just getting started on this and your input will not only be appreciated but expected.
What you bring
You care deeply about customer outcomes - and you know that successful adoption doesn’t just happen. You’re proactive, strategic, and deeply comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed.
We’re looking for
- 5–7 years of experience in engagement management, client advisory,