04 set - Roma
VIT Incoming
Customer Service Specialist (Europe Travel Support) based in ParmaAbout UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands.
Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.
We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova.
Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.Position OverviewWe are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys.
In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels.
You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect.
This position requires excellent communication skills,
problem-solving abilities, and a passion for creating memorable travel experiences.Work ScheduleRotating 2-week schedule:Wednesday to Sunday for 2 weeksMonday to Friday for 2 weeks8:00 AM to 5:00 PM or 9:00 AM to 6:00 PMKey ResponsibilitiesServe as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platformsRespond to and resolve client inquiries, concerns, and special requests during their travelsCoordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itinerariesManage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiencyDocument all client interactions and maintain detailed records of issues and resolutionsProvide real-time updates to travelers regarding their itineraries, local conditions, or special eventsCollabora
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