04 set - Bolzano
Michael Page
ppProduct Owner and Digital Service Manager... Michael Page•Bolzano, IT /p pAzienda The Company is a global leader in advanced mobility and high-technology vehicle solutions, known for combining engineering excellence with cutting-edge digital innovation. /p h3Descrizione Lavoro /h3 ul liOwn the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms. /li liTranslate customer and business requirements into product enhancements, system developments and service improvement initiatives. /li liPrioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners. /li liDrive the continuous evolution, integration and customization of digital platforms to support business and customer needs. /li liAct as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers. /li liEnsure the effective delivery and operational performance of digital services, monitoring KPIs, SLAs and customer satisfaction levels. /li liLead incident, escalation and problem management activities, ensuring timely resolution of complex service issues. /li liOversee third-level support activities and coordinate the implementation of corrective and preventive actions. /li liLead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions. /li liCollaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment. /li liManage and develop a team of Digital Service Specialists,
fostering a culture of accountability, collaboration and continuous improvement. /li liIdentify opportunities for innovation, automation and process optimization to enhance service quality, operational efficiency and user experience. /li /ul h3Competenze ed esperienza /h3 ul liMaster's Degree in Engineering, Information Technology, Computer Science or related disciplines. /li liMinimum 5 years of experience in Product Management, Product Ownership, Service Delivery Management or Digital Services roles. /li liProven experience managing customer-facing digital products and services within Automotive, Defence, Aerospace, Industrial Manufacturing or related sectors. /li liStrong knowledge of Microsoft Dynamics CRM. /li liGood understanding of Microsoft Azure cloud environments and digital platform architectures. /li liExperience working with Agile methodologies and DevOps-based delivery models. /li liSolid understanding of Service Management principles, SLA governance, incident management and support operations. /li liDemonstrated ability to operate effectively at both strategic and operational levels. /li liExperience leading cross-functional teams and coordinating multiple stakeholders. /li liStrong customer orientation, problem-solving skills and commercial awareness. /li liExcellent communication and stakeholder management capabilities. /li liFluent English (minimum C1 level). /li /ul pCompleta l'offerta - Annual salary ranging from EUR60,000 to €70,000. /p pRole to drive strategy, roadmap, and performance of customer-facing digital platforms in an international setting. /p pHybrid working model. /p pWork Location Bolzano /p /p #J-18808-Ljbffr
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