04 set - Roma
Virtual
Key Responsibilities
- Provide end-user support (Level 1 and basic Level 2) via ticketing system - Install, configure and troubleshoot Windows client devices - Manage user accounts and permissions (Microsoft 365, Active Directory) - Support onboarding/offboarding processes (users and devices) - Configure and support mobile devices (iOS and Android) - Maintain IT documentation and knowledge base - Support and guide junior Help Desk resources on daily activities
Requirements (Must-have)
- 3 years of experience in IT Support / Help Desk - Good knowledge of Windows 11 troubleshooting - Experience with Microsoft 365 (user management, basic administration) - Basic knowledge of Active Directory (users, groups, password reset) - Experience using a ticketing system - Good communication skills with end users - Ability to manage multiple requests and prioritize tasks - Based in Genoa area
Nice-to-have
- Experience with Level 2 support activities - Basic networking knowledge (IP, DNS,
Wi-Fi) - Experience with device deployment tools
What we are looking for
- Reliable and structured approach to daily support activities - Ability to work both independently and within a team - Proactive attitude in problem solving - Attention to confidentiality and data handling
Screening Notes (for External Recruiters)
Prioritize candidates who:
- Have real hands-on Help Desk experience (not only internship) - Have already worked with Microsoft 365 administration - Show exposure to Level 2 activities (even partial) - Are used to working with ticketing systems
Exclude candidates who:
- Have only academic background with no real support experience - Do not have practical exposure to Windows troubleshooting - Do not have any experience with Microsoft 365 or AD
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