IT Service Management Specialist (m/w/d)
Pubblicato il 05-09-2026 - Leonardo in Italia
Job Description: Closer to Space, closer to the Future: join Telespazio - Leonardo Space Division! Leonardo is a leading global industrial group in Aerospace, Defence and Security, delivering advance multi-domain technologies across Helicopters, Aircraft, Aerostructures, Electronics, Cybersecurity, and Space. As part of the Leonardo Space Division, Telespazio a joint venture between Leonardo (67%) and Thales (33%), is a global reference in the field of satellite solutions and services. With a workforce of over 3.300 professionals across its offices in Europe and around the world, Telespazio operates an international network of Space Centres and Teleports, offering cutting-edge solutions in Geoinformation Services, Satellite Systems and Operations, and Satellite Communications. Join us as we continue to push the boundaries of what’s possible in Space. Within the Digital Solutions - Service Management team, we are looking for a resource to take on the role of Service Management Specialist, with experience in Project Management, process analysis, IT Service Management, and the management of digital transformation initiatives.
Main Responsibilities
Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows
Collaborate in managing Incident, Change, and Request Management processes, ensuring proper alignment with involved stakeholders
Gather, analyze, and formalize functional and operational requirements from various business units
Design and optimize workflows and business processes,
with a focus on information flows and data quality
Support the creation and maintenance of process documentation (procedures, KPIs, reporting, operational materials)
Coordinate project activities, including planning, risk management, progress monitoring, and interaction with multidisciplinary teams
Collaborate with technical teams (infrastructure, security, workplace) to ensure solution consistency and integration with existing processes
Role Requirements
~3-5 years of experience in IT Project Management, or Process Management, preferably in consulting or corporate environments
~ Experience coordinating IT and digital transformation projects (Agile/Waterfall)
~ Familiarity with ITSM processes and ticketing tools (ServiceNow or Jira Service Management)
~ Strong stakeholder management and effective communication skills with both technical and business teams
~ Problem-solving attitude, operational autonomy, and strong goal orientation
~ Experience working in multi-team and multidisciplinary environments
Soft Skills
Excellent communication skills and customer-oriented mindset
Strong problem-solving abilities and priority-management skills
Team-oriented approach and ability to perform under pressure
Fluent in written and spoken English (C1 level)
What We Offer
A stimulating and dynamic working environment with flexible working hours
Hybrid working (onsite and off-site)
Comprehensive health insurance
Meal voucher, company canteen and employee welfare programs
Free access to online learning platform with courses from top universities
Opportunities for international experiences
Why Telespazio:
At Telespazio, the well-being, safety, and development of our people are at the heart of our corporate culture. We actively foster an inclusive, diverse, and stimulating work environment, promoting the principles of equity and the value of diversity. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.
Seniority: Junior Primary Location: IT - Roma - Via Tiburtina, 965 Contract Type: Permanent Total Base Pay Range: Hybrid Working: Hybrid International, multicultural, innovative, technological: this is Leonardo. The company's passionate and talented team is strongly influenced by STEM (Science, Technology, Engineering, Mathematics) expertise, with a diverse range of experience that enables colleagues to share knowledge and know-how across the generations. Leonardo always wants to expand its talent pool, here you can find the right opportunity for you!
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