Assistant Store Manager (W/M) - Milano

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7np6kv

Zadig Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig Voltaire is the embodiment of a new luxury. Continui a leggere per comprendere appieno cosa richiede questo lavoro in termini di competenze ed esperienza. Se il suo profilo è in linea, invii la sua candidatura. brA chic and relaxed luxury. To see the current collection: of the role: The role of Assistant Manager is an essential part of the store function. brConnecting and engaging with the ZadigVoltaire customers, supporting the day to day activities of their team and store, and leading the store team performance towards success. We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients. You are a role model in everything you do and you share your knowledge and skills with your colleagues. brThe Assistant Manager will welcome and assist customers throughout the entire sales process while supporting coaching their team towards excellence, always focusing on delivering the highest customer experience. brAs an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig Voltaire procedures and standards. You will support the store manager in building a store environment that nurtures creativity and employees development. Expectations of the role : Selling skills: brBe a brand ambassador and embrace the brand Selling Ceremony brLead your team by example brDrive sales: you coach your team in delivering exceptional and personalised customer experience brLead your team towards success through training coaching in order to exceed the store objectives and KPIs brYou are constantly present on the shop floor and fully available to look after customers needs brBe able to build customer loyalty, understand customer relationship management brBe able to communicate efficiently and effectively brBe knowledgeable of the collection and the brand iconic pieces Leader skills:



brBe a brand ambassador and embrace the brand Selling Ceremony brInspire the team and lead by example brSupport the development of the team and store KPIs brBe proactive in developing your team skills and brand/product knowledge brEnsure you adhere to all organisational aspects to ensure your team works in conditions enabling success brBe approachable and a great communicator who can ensure business runs smoothly Operations : brDrive sales: Fully proficient on operating till system, payments and fraudulent transactions brFollow company policy and procedures brManage the opening and closing procedures for your store and ensure luxurious store environment and standards brFully proficient with all operational aspects and procedures, and proactive to learn new processes brManage the loss prevention procedure, perform regular inventories and communicate any discrepancies brHave an awareness of the loss prevention procedures in store and communicate these to the team brPay attention to the security of the team and customers, by respecting health safety guidelines brMaintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)brManage the needs of customer including exchanges, credit notes brOffer each customer the opportunity to be on the mailing list brMaintain the replenishment of bags, boxes etc brFollow up stock transfers between stores and manage the faulty items procedure with the support from the manager brAnswer calls promptly and efficiently, with a pleasant and welcoming manner brExecute the loss prevention procedure and conducts regular inventories Commercial Merchandising : brBe commercial in everything you do !brManage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines brManage the VM guidelines implementation and train your team on all VM aspects standards brKnow how to adapt the VM guides to the space.



brEnsure the shop floor and the windows standards are impeccably maintained brKnow, use and communicate the VM tools and guidelines to the team. Human resources : brSupport the recruitment for the store with the manager brTrain and develop the team with a development plan that emphasizes their skills brFollow the training progress of the new employees brIdentify the team members with growth potential and set up plans to develop their skills brCoach and motivate your team by giving them skill targets to achieve brCreate a positive and inclusive work atmosphere, motivate and recognize achievements within the team Required knowledge skills : brDemonstrate strong leadership skills and passion for people development brBe a quick learner and good listener brYou must have excellent communication organisation skills brUnderstands how to deliver and coach luxurious customer experience brUnderstand the business KPIs brShow passion about the luxury retail and interest in fashion and retail market trends Required qualities : brLeads by example in all occasions brDetails focused!brProblem solver! Adapt to new situation, be proactive!brGreat people skills, excellent team work skills, be enthusiastic, dynamic!brExcellent team work skills brPositive and proactive attitude and knowledge of motivating a team brSense of the responsibilities and of the priorities of the store brBe eager to learn, develop yourself and others. Personal data If we receive your application, the information collected will be processed by Zadig Voltaire for the purposes of managing the recruitment process. brThis processing is based on the performance of pre-contractual measures. Your personal data will be retained for a period of two years from the end of the recruitment process. It will only be shared with internal teams and any service providers involved in the recruitment process. brYou may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data. xrdbqlu To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7np6kv