Field Service Representative
Pubblicato il 03-09-2026 - Iveco Group in Lazio
Questa posizione è in Iveco Group Il processo di selezione sarà interamente gestito Iveco Group.
-- Position Information Job Title: Field Service Representative Department: Earthmoving European Service Station Reports to: Service Manager Work Location: Home-based within assigned European territory (e.g., UK, Germany, France) with extensive field travel.
Job Summary As the frontline operational arm of the dual-track after-sales strategy, this role acts as the primary technical responder for Top VIP Accounts and the commercial/technical enabler for authorized dealers.
The PSSR is responsible for meeting strict emergency response SLAs, driving proactive spare parts sales, and ensuring dealer service readiness.
Key Responsibilities Dealer Development and Service Support Conduct regular on-site assessments and audits of authorized dealers' service capabilities to ensure alignment with company standards and identify areas for development.
Regularly follow up and promote the construction of dealers' service resources, accurately record progress and status, and ensure dealers achieve KPI targets for personnel, vehicles, service outlets, tools, and spare parts.
Identify and recommend potential third-party service providers to the Service Manager to help expand regional repair coverage.
On-the-Job (OJT) Coaching: Audit dealer workshop capabilities and provide hands-on, over-the-shoulder mentoring to dealer technicians during joint field visits to handle complex repairs.
Emergency VIP Intervention experience in dealer management or training preferred.
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