Spa & Activities Manager
Pubblicato il 03-09-2026 - Cheval Blanc in Firenze
Join LVMH Hotel Management at Hotel Pitrizza as Spa & Activity Manager, leading a key area of the guest experience across the Spa, Kids Club, Water Sports, and Gym.
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In this role, you will oversee daily operations, service excellence, team management, and financial performance across all assigned outlets.
You will ensure that every guest enjoys a seamless, personalized, and high-end wellness and leisure experience, fully aligned with the standards of luxury hospitality.
Working closely with the leadership team, you will drive operational excellence, elevate service standards, and develop bespoke experiences tailored to guest preferences.
You will also play a central role in coaching and developing your teams, ensuring each area operates efficiently while delivering exceptional quality and care.
Job responsibilitiesManage the daily operations of the Spa, Kids Club, Water Sports, and Gym
Ensure exceptional guest experience and service standards across all outlets
Lead, train, and motivate teams to achieve operational excellence
Monitor staffing, scheduling, and team organization
Maintain high standards of cleanliness,
safety, presentation, and service delivery
Drive financial performance through budgeting, cost control, and revenue optimization
Coordinate third parties/external operators
Develop tailored wellness and leisure experiences based on guest needs
Coordinate with other departments to ensure a smooth and consistent guest journey
Oversee inventory, equipment, and operational supplies
Support recruitment, onboarding, and continuous team development
ProfileProfile
Degree or diploma in Hospitality Management, Spa Management, or a related field
Minimum 5 years of experience in a similar role within luxury hospitality xysqume
Strong background in spa operations; experience with leisure or recreational outlets is a plus
Good knowledge of systems such as Opera, Micros, Spa Connect, or similar
Proficient in Microsoft Office
Strong financial and organizational skills
Fluent in English; an additional language is a plus
Personal Qualities
Strong leadership and team management skills
Excellent attention to detail and sense of service
Professional, discreet, and highly organized
Strong interpersonal and communication skills
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