Territory Customer Support Manager
Pubblicato il 03-09-2026 - John Deere Forestry Oy in Milano
Territory Customer Support Manager
John Deere Italy is looking for a Territory Customer Support Manager to join the Aftermarket & Customer Support & Training department.
The selected candidate will help ensure an excellent customer experience throughout the life cycle of John Deere products, supporting the dealer network in skill development, adoption of digital solutions and growth of after-sales business.
Working closely with dealers and internal stakeholders, the role will be key to improving customer experience, developing organizational capabilities and implementing John Deere strategic initiatives.
Main responsibilities
Managing Customer Support activities with the dealer network
Supporting dealers in developing competencies and organizational capabilities in Aftermarket
Promoting adoption of connectivity, digitalization and Connected Support
Being the point of reference for Customer Experience initiatives and customer satisfaction improvements
Analyzing post-sales performance and identifying opportunities for improvement
Delivering training, coaching and consultancy on products, services, processes and strategic initiatives aimed at growing the post-sales business
Supporting the implementation of John Deere projects and programs within the dealer network
Building strong collaboration with dealers and internal stakeholders
Operating in accordance with John Deere values, ethics and policies
Essential requirements
Fluent Italian and English
Ability to work autonomously and organize own activities
Strong communication, collaboration and relationship management skills
Willingness to travel in the territory
Understanding economic and commercial dynamics of customers and dealers
Preferred
Experience in agriculture or agricultural machinery
Knowledge of Customer Experience Management principles
Experience in dealer development, after-sales services or technical-commercial support
Interest in digital innovation and connectivity solutions
What we offer
A collaborative and inclusive work environment
Opportunities for professional growth and continuous learning
Access to development programs and international career paths
The chance to contribute to innovative and sustainable solutions for our customers
Contract type: Full-time, permanent.
Job Grade: 7E.
CCNL Terziario e Servizi.
Indicative salary range: €55,000 – €65,000 depending on experience and qualifications.
John Deere believes diversity and inclusion are fundamental values.
Selection decisions are based solely on competencies, qualifications, experience and role requirements.
We welcome applications from people with diverse backgrounds and experiences.
Deadline for applications: 15/09/2026.
John Deere Italiana
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