Service Management - Programme Manager

05 set - Italia
Grand Circle

The company: Overseas Adventure Travel/Grand Circle Corporation
Experience in training, coaching, and/or people management (travel industry experience is a plus)
Excellent written and verbal English communication skills
Proven ability to build trust-based relationships and motivate teams
Solid administrative skills, including proficiency with databases and Microsoft Office
Dependability, integrity, strong work ethic, and effective time management
Incentive Bonus based on targeted results
~ Personal and Professional Growth - Available on request
~ Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
~ Travel Deals - WORLDWIDE GC Tour packages available to @ discounted price
~ Referral Premio
~ Full training program onsite
~ Working as part of an international team (exposure to colleagues in worldwide offices).
~ All benefits are applicable at company discretion

Recruit and train Tour Guides aligned with our Company Values
Build and maintain hiring and training plans to support all products needs
Lead Tour Guide meetings and training sessions both in-office and on the road
Create individualized training plans for new Tour Guides
Support, inspire,



and coach the existing Tour Guide team to achieve excellence
Conduct live coaching via phone, Microsoft Teams, and in person
Ride along on tours to assess and support on-the-ground performance
Provide 24/7 emergency support to Tour Guides
Manage administrative tasks while traveling and in the office
Review passenger feedback to inform coaching plans
Deliver weekly reports to Regional Leadership
Experience in corporate culture-driven hiring and training
Ability to conduct effective 1:1 communication using feedback models
Confident public speaking and presentation skills
Proficiency in Microsoft Word and Excel
Travel industry experience preferred
By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. Please note that your application and CV should be in English.
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