03 set - Campo di Ne
Northwave
h3Customer Service Specialist - German and English /h3pbOverview /b /ppWe are looking for a Customer Service Specialist fluent in German and English, fully dedicated to management, support, and assistance to customers, from order processing to delivery, and communication with customers, agents, or sales managers by mail or telephone.
/ppbResponsibilities /bbr/The person will be in charge of the following activities: /polliProcessing orders received by mail, phone, or B2B and preparing shipping plans.
/liliCommunication with customers and key accounts, agents, and sales managers.
/liliFollow end-to-end order to shipment process, ensuring timely shipping.
/liliManagement of returned goods in accordance with agents, clients, and logistics.
/liliCompiling orders' reports,
tracking shortages and delays, and communicating with the customer where required.
/liliPreparation of reports related to the availability of goods.
/li /olpbSpecific Requirements /bbr/The following skills are required: /polliCommunication skills: excellent German, good English.
/liliGood knowledge of Microsoft Excel; knowledge of management system AS400 is appreciated.
/li /olpbTerms /b: Permanent /ppbDirect Report /b: Customer Service Manager /ppbWorking Hours /b: 8:*******:*******:*******:00 /p #J-*****-Ljbffr
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