03 set - Milano
Alstom Gruppe
Job Title Train Operation Support Engineer Purpose of the Job
Provide real?time technical support to train drivers and operations teams during service faults.
Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies.
Coordinate with traffic control and fleet management to manage train availability and service recovery.
Provide clear and accurate instructions or guidance based on established protocols and procedures.
Troubleshoot and diagnose issues related to railway equipment, providing timely solutions and support to off?site technical interventions.
Prepare detailed reports and documentation of off?site maintenance activities, including findings and recommendations.
Analyze incidents and support post?event investigations to determine technical causes.
Collaborate with maintenance teams and contractors to support repairs and maintenance work.
Participate in root?cause analysis and contribute to continuous improvement initiatives.
Conduct field inspections, special checks, and assessments of rolling stock.
Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems and utilize continuous improvement tools to implement solutions.
Responsibilities
Participate in critical task?force dedicated to troubleshooting when needed.
Define standard rules to analyze train diagnostic data.
Define standard sheet for troubleshooting during operational outage.
Design diagnostic algorithms in collaboration with engineering team. Organisational Reporting * Fleet support center manager Network & Links * Fleet managers * Depot managers * Control room system engineers and data analyst * Maintenance team leaders Educational Requirements * Technical diploma or degree in engineering (preferably Mechanical or Electrical) or proven experience in railway maintenance and operation. Technical Knowledge /
Experience
Experience in train monitoring system development, validation or commissioning.
Experience at system level in railway industries or large industrial plant (power, naval, etc.).
Good knowledge of business analytics tools such as Tableau or Power BI.
Strong analytical skills with attention to detail.
Excellent problem?solving abilities and capacity to work under pressure.
Experience in customer service or technical support, preferably in a transportation or railway environment.
Excellent communication and interpersonal skills to work effectively with various stakeholders.
Familiarity with industry standards and safety regulations in railway operations.
Data?driven: makes objective decisions based on data/facts. Job Location / Mobility Requirements * Based in Milano Fiorenza Depot, operating on a 7?day weekly shift basis and providing on?call support through a rotating shift pattern.
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