03 set - Milano
Issa Pulire Network
ISSA is the leading trade association for the cleaning and facility solutions industry worldwide. Our purpose is to change the way the world views cleaning. The association represents businesses, organizations, and professionals across the entire cleaning industry chain, including manufacturers, manufacturer representatives, wholesalers, distributors, in-house service providers, building service contractors, residential cleaners, and more.
This person is the primary driver of revenue growth, strategic account expansion, and client retention across assigned territories and key accounts. This role owns the full sales lifecycle—from prospecting and qualification to closing and expansion—serving as the commercial lead who uncovers business objectives, aligns solutions to measurable outcomes, mitigates risk, and proactively identifies growth opportunities before they are competitive threats.
Duties and Responsibilities:
Drives sales revenue of new an existing members including but not limited to membership renewals, education, certification, sponsorships, media & advertising, signature initiatives, event attendance, and all renewals associated with reoccurring business models
Prospecting/Hunting/Nurturing/Closing Leads
Established and maintains executive level relationships, acts as strategic advisor
Support the deployment of services sold
Handle all education, certification, exam records and for-fee-event related inquiries, registrations or purchases
Shipping customer orders
Enter and update membership/customer database files
Answering incoming calls and being able to answer inquiries and requests about ISSA benefits, services and activities
Responsible for reporting contract and budget progress to the team.
Monitor income and costs to assist in budget preparation.
Various administrative tasks as needed
Organize event and meeting logistics and book travel arrangements
Provide project support as needed
Ability to update ISSA materials in Adobe Creative Suite as needed
Key Competencies
Minimum of 3 years' experience in sales or consultative sales, customer service, or account management
Able to prioritize member/department needs and respond with a sense of urgency
Outstanding organizational, planning, and tracking skills
Ability to prioritize and handle multiple projects simultaneously
Ability to process and implement direction quickly, and retain necessary information
Builds strong customer connections and internal relationships
Experienced in database use and report generation with applied knowledge of Microsoft Excel and database programs
Proficient in Microsoft Office suite, including Word, Excel, Outlook, PowerPoint, and Teams.
Fluent in English and Italian. Additional other language a plus
Beneficial Qualifications
Experience working with trade associations or a similar not-for-profit environment a plus
Knowledge of the cleaning, facilities management, and/or restoration industry a plus
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