03 set - Lazio
Snibe Italia
Responsibility:
Technical Support and Problem-Solving • Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.g., operation, result analysis, compatibility, etc.). • Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows.
Product Promotion and Customer Engagement • Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe's reagent portfolio. • Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe's reagent offerings.
Sales Support and Market Expansion • Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies. • Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective.
Customer Training and Capability Development • Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques. • Design and implement tailored training programs to ensure customers gain proficiency in reagent usage.
Technical Documentation and Information Management • Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity. • Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements. Requirements: * Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject, master degree would be more preferred; * Minimum 5 years experience worked in IVD Application area, like immunology, biochemistry or molecular, immunology will be preferred; * Able to use English as working language; * Good communication skills and hard working.
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