Service Desk Analyst - Perm role - €27k plus 10% premio and benefits (Negotiable) - Milan Based It's a fantastic opportunity to work with a Global Management Consultancy. Role – Service Desk Analyst Skills and Qualifications:
Experience: At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
Office 365 Expertise: In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
Technical Skills: Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
Troubleshooting: Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
Communication:

Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.
Customer Service: A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively. Must Have
Skills:
Interpersonal skills
Networking: troubleshooting (Meraki: reasonable understanding)
Hardware (Lenovo, HP)
Knowledge management (recording their steps) Seniority level Associate Employment type Full-time Job function Customer Service, Consulting, and Information Technology Industries Business Consulting and Services, IT Services and IT Consulting, and IT System Training and Support

Service Desk Analyst/ It Service Desk Analyst

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