Program Director
Pubblicato il 05-09-2026 - Hcl in Milano
Job Summary
- Sets the direction for the entire Projects team, builds and leads a vibrant team
- Creates and manages a strong team of Project Managers
- Creates, Contributes and Implements the best practices
- Develops and lays down processes and procedure for the organization
- Contributes to business growth by expanding and enhancing current service offerings
- Awareness of and understands various Project Revenue Models
- Monitors the progress of all projects and deliverables
- Owns and is accountable for scope, effort, budget and delivery
- Drives continuous improvement in project deliveries and individual / team performance. Towards this, measures and analyzes deliveries and performance across projects and timeline.
- Contributes to annual planning of PMO and then executes it meticulously
- Is proactive and the ultimate escalation point on all matters related to all programs undertaken and team management
- Will look at Process efficiency and innovate methodology with a view to maximize value provided to the business units
- Establishes and maintains excellent relationships with customer / Business Units
- Viewed and perceived as a Role model and a genuine Team Player
- Managing & Reporting – Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders
- Complying with PMO financial rigor and reporting- Weekly, monthly, quarterly
- Understanding & Participating in NN & EN pursuits
- Viewed and perceived as a Role model and a genuine Team Player
- Managing & Reporting – Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders
- Complying with PMO financial rigor and reporting- Weekly, monthly, quarterly
- Understanding & Participating in pursuits if and when needed
- Viewed and perceived as a Role model and a genuine Team Player
- Managing & Reporting – Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders
- Complying with PMO financial rigor and reporting- Weekly,
monthly, quarterly
- Helping employees to grow in their role
- Enabling them to prepare & present status report to internal management leading to Client facing stakeholders
- Assist interviewing and recommending potential candidates
- Connecting with your DU/PD alignment to know about the account pain points, opportunities to increase NN/EN business
Key Responsibilities
The Program Director is responsible and accountable for end to end transition, transformation. SOW based work and program delivery oversight. These responsibilities include but is not limited to
- Overall health of the program execution and contractual milestone achievement.
- Resource sizing and schedule management, SOW reviews, scope and contract change control.
- Executive connect with the Client during transition & transformation.
- Lead payment milestone Client discussions, contract change conversations and risks with the Client.
- Executive and program steering committee management.
- Contract management, cost management (OAP), financial governance.
- Primary approver of transition expenses.
- Tracking program resourcing and escalations.
- 2nd level escalation for tower PM’s, PgM & SLM’s
- Sizing of PMO at all stages of the program for pursuits and active programs.
- Overall governance of the program. (EN/NN)
- Relationship manager for internal teams, vendor and Clients.
- Sign-off authority on the project plans from
Skill Requirements
- Should have managed Projects and Large Programs independently.
- Must have handled client management, transition,
transformation and migration of projects
- Must have managed program budgets of up to US /$ 100 Million.
- Understanding of contracts and bid management through to development of SOW’s highly desirable.
- Manages conflict constructively, can identify areas of improvement in team thinking.
- Should have been managing a team of project Managers
- Should have good analytical skills and eyes of detail, assess risk thoroughly and understands cause & effect systems.
- Knowledge and experience of working on diverse business models and team models with their pros and cons
- Hands on with MS project, MS Excel and familiarity with other Project Management Tools
- Infrastructure domain knowledge – Transition and Transformation projects,/and/or experience in delivery of technology projects like product development, implementation of tools or systems Integration projects
- Experience of Global Delivery with offshore/ onsite model.
- Understanding of the entire engagement lifecycle starting from engagement initiation, transition to steady state
Other Requirements
Qualification
- Bachelor’s degree in IT/ Engineering/MBA or other management qualification
- Preferred PMP certified
- Preferred Extensive Project Management Training
- Proven Track record from Business Management perspective
- Experience
- Total 15 to 20+ years of experience in leading large, complex global programs
- First hand experience interfacing with client stakeholders
- Experience in managing diverse and multiple teams and complete ownership and responsibility of the team
- Hiring and retaining the best talent, performance management
- Managing aspirations of individuals
- Creating and implementing growth & development plans for the team
- Managing team motivation levels
- Resource planning and balanced resource utilization across different Projects
- Ability to manage program with 15+ towers, 50+ Trackers, Field Services, Hiring/Rehiring etc