05 set - Parma
Chiesi Farmaceutici
ph3SAP Application Support Specialist - Temporary /h3 pDate: 2 Sept 2026 /p pDepartment: Global ICT /p pBusiness Area: Information Technology /p pJob Type: Direct Employee /p pContract Type: Temporary /p pLocation: Parma, IT /p pbAbout us /b /p pChiesi is an international research-focused biopharmaceutical group with 90 years' experience, operating in more than 30 countries, with its Headquarter in Parma, Italy. More than 8,000 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet. This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas. Discover more here. /p pAt Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. This fosters a culture of reliability, transparency, and ethical behaviour at every level. As a Vantaggi Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact. /p pDiversity and inclusion are at the heart of who we are. We believe our differences make us stronger. We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better. /p pbChiesi Corporate Functions /b /p pbGlobal ICT /b /p pThe ICT Department plays a pivotal role in supporting Chiesi's evolution into a digital and data-driven company. It is structured around five strategic pillars: Skills, Team, ICT Global Architecture, Communication, and GICT Processes. Through this integrated approach, the ICT Department partners with the business to unlock value, drive transformation, and enable sustainable innovation across the Group. /p pbWho we are looking for /b /p h3bThis is what you will do /b /h3 pWe are currently looking for a SAP Application Support Specialist to join us on a temporary contract. /p pUnder the supervision of the Customer Facing Area, the Application Support Specialist will be able to receive training and provide support in the management of internal and external application support services in collaboration with the team, taking care of the activities and monitoring of the performance of the support services in relation to the overall business needs. /p h3bYou will be responsible for /b /h3 pGeneral Responsibilities: /p ul liGovern and control the delivery process and corresponding deliverables of ICT solutions according to the company's policies and guidelines /li liPropose the actions to be performed regarding the ICT solutions under direct responsibilities, in alignment with the company's business needs and infrastructure, technology, governance policies,
and guidelines /li liAnalyze and monitor technological evolution to ensure the best possible innovation and economic sustainability of the solutions under direct responsibilities /li liEvaluate the opportunities of outsourcing solutions and integrations with on-premises solutions, from the point of view of services and economics in line with the company's sourcing strategy /li liCooperate with all other company's ICT groups to define solutions able to support business applications, in compliance with the company's policies and standards /li /ul pSpecific Responsibilities: /p ul liManage contracts lifecycle: understanding contract structure, contents, negotiation and stakeholder management /li liManage, coordinate, and check the service provider SLA (service-level agreement), and OLA (operational-level agreement) /li liAssume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded /li liEnsure strict adherence to SLAs when dealing with customer tickets/calls /li liAct as a single point of contact between the service provider and the internal key stakeholders, to monitor and control the overall Chiesi's service status, anticipating issues, and preventing similar occurrences in other countries /li liWork closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to internal customers /li liWork with other technical staff to ensure connectivity, integration, and compatibility between systems /li liWork with vendors/partners/users to resolve complex problems providing end-to-end support /li liAssure the documentation is available for resolving system problems, problem resolution, and knowledge base content, in accord with the service provider /li liOrganize technical training for customers if needed /li liManage, coordinate, and check the standard changes (business Admin and configuration) requested by the service provider. /li liOperate directly on the system for activities that cannot be delegated to external services (delegation assignment procedures, changes to critical data tables, massive changes) /li /ul h3bYou will need to have /b /h3 ul liKnowledge of/experience with SAP, preferably in service management or equivalent role /li liFlexibility and proactivity in the management of one's activities /li liGood communication skills, verbal and written /li liPositivity and optimism /li liTeam working in a multicultural contest, predisposition to interpersonal relationships /li liItalian,
good knowledge of English spoken and written (Level B1) /li /ul h3bWe would prefer for you to have /b /h3 ul liDegree in Information Systems/Computer Science/TelCo Engineering or other Technology degree or equivalent study preferred /li liKnowledge of best practices of IT Service Delivery (ITIL, ISO, etc.) /li liKnowledge of various models (processes, roles, tools, escalation levels) of Service Desk operation; of the processes and procedures of Incident Management, Service Request Management, Problem Management. Ability to take care of a request, categorize it, and prioritize it by following the provisions of the trouble ticketing process, SLA respect, SAP processes and systems knowledge (S/4, ATTP, IBP...) specific technical knowledge for production and warehouse modules, and operations management (configure, update, and monitor) /li /ul h3bLocation /b /h3 pThe role is based in the HQ in Parma, with hybrid working model combining working remotely with presence in the office /p h3bCompensation Package /b /h3 pThe minimum salary for this role is €39.200, aligned to our established salary framework. The final offer will reflect the candidate’s skills, experience, qualifications and internal equity considerations. /p ul liIn addition, we offer a comprehensive benefits package including pension, private medical insurance, wellbeing programme, flexible benefits programme. /li liWe provide top-class benefits, including comprehensive healthcare programs, work-life balance initiatives, and robust relocation support. /li /ul pbWhat we offer /b /p pNo matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way. /p pWe provide top-class benefits, including comprehensive healthcare programs, work-life balance initiatives, and robust relocation support. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, remote work options, and tax assistance services for foreign colleagues, all designed to help you thrive. /p pChiesi is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business. All qualified applicants receive consideration for employment based on attitude and merit, without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military status, gender identity or expression, or any other basis protected by applicable laws. This policy applies to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. /p /p #J-18808-Ljbffr
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