05 set - Provincia di Varese
Becton, Dickinson
Job Description Summary As Customer Solution Expert you will consolidate and develop relationships with laboratory technicians and managers in clinical and microbiological laboratories through consultation and technical/scientific support for solutions, diagnostic protocols, software, reagents, and devices. In‐depth understanding of the technical and operational needs of solution users will prepare activities, tools, and services vital to improving the quality, safety, and efficiency of clinical laboratory processes. Proposal and implementation of DS products, services, and solutions will be carried out according to strategic‐operational indications provided by Management and synthesized in assigned objectives.ResponsibilitiesBuilds and manages relationships: Establish direct connections with stakeholders such as Microbiology, Clinical Pathology Units and Pathology Anatomy.Ensures implementation: Ensure timely implementation of new equipment and systems after DS solution installations.Customer support: Assist customers in using DS solutions accurately and handle product complaints and recalls promptly.Collaboration and analysis: Collaborate with local and European teams to maintain relationships and analyze diagnostic procedures for improvement opportunities.Training and feedback: Conduct auditing, training and user education activities, supervise activities within company systems, and collect structured feedback.Product launch and support:
Actively participate in product launches, prevent user difficulties, and contribute to Scientific Support activities.Coverage of Lombardy area.QualificationsBachelor degree or equivalent experience in Scientific Disciplines, preferably with a specialization in Microbiology.Deep understanding of purchasing mechanisms in public and private hospital settings.Proficiency in Solution Selling techniques.Excellent command of Windows XP and major Microsoft Office applications, particularly Excel.Strong problem‐solving abilities and entrepreneurial spirit.Continuous scientific updating and personal development.Ability to understand customer needs and focus on customer development.Location Lombardy area, Italy. Preferably located within the region.Compensation Base salary range €40,400 to €50,000 per year, complemented by a competitive premio structure and a comprehensive benefits package.Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‐protected characteristics.Customer Solution Expert (Triveneto/Emilia Romagna) - Varese, Lombardia, it#J-18808-Ljbffr
06 set - Nola
Dv Service & Trade
06 set - Roma
Ro.ma.carni
06 set - Roma
Ro.ma.carni
06 set - Torino
Bruno Lombardi