05 set - Genova
Virtual
Key Responsibilities
Provide end-user support (Level 1 and basic Level 2) via ticketing system
Install, configure and troubleshoot Windows client devices
Manage user accounts and permissions (Microsoft 365, Active Directory)
Support onboarding/offboarding processes (users and devices)
Configure and support mobile devices (iOS and Android)
Maintain IT documentation and knowledge base
Support and guide junior Help Desk resources on daily activities
Requirements (Must-have)
3 years of experience in IT Support / Help Desk
Good knowledge of Windows 11 troubleshooting
Experience with Microsoft 365 (user management, basic administration)
Basic knowledge of Active Directory (users, groups, password reset)
Experience using a ticketing system
Good communication skills with end users
Ability to manage multiple requests and prioritize tasks
Based in Genoa area
Nice-to-have
Experience with Level 2 support activities
Basic networking knowledge (IP, DNS, Wi-Fi)
Experience with device deployment tools
What we are looking for
Reliable and structured approach to daily support activities
Ability to work both independently and within a team
Proactive attitude in problem solving
Attention to confidentiality and data handling
Screening Notes (for External Recruiters)
Prioritize candidates who
Have real hands-on Help Desk experience (not only internship)
Have already worked with Microsoft 365 administration
Show exposure to Level 2 activities (even partial)
Are used to working with ticketing systems
Exclude candidates who
Have only academic background with no real support experience
Do not have practical exposure to Windows troubleshooting
Do not have any experience with Microsoft 365 or AD
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