Sales Technical Support Specialist - Pharmaceutical Packaging Industry
Pubblicato il 05-09-2026 - Ima in Ozzano dell'Emilia
Who We Are
The IMA Group is a world leader in the design and manufacture of automatic machines for processing and packaging pharmaceutical, cosmetic, food, tea and coffee products, as well as in industrial process automation. We are constantly focused on innovation: through significant investments in R&D; and ongoing dialogue with customers, local communities, and the supply chain, we promote an environmentally conscious approach aimed at achieving sustainable development. Our history is marked by steady growth, also supported by continuous investment in people and skills development. With more than 7,000 employees 59% in Italy and 41% worldwide we are present in over 80 countries.
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For IMA SAFE, we are looking for a TECHNICAL SALES SUPPORT SPECIALIST - PHARMACEUTICAL PACKAGING INDUSTRY. IMA SAFE operates in the design and manufacturing of complete primary and secondary packaging lines for the pharmaceutical, nutraceutical, and cosmetics industries.
The Role
- Provide back-office support to the ATV (Technical Sales Support) Department Product Managers, from the quotation stage through to machine shipment.
- Prepare the technical section of quotations in collaboration with the Product Manager, interfacing with Product Managers, Logistics, and the Technical Department (mechanical and electrical) to gather any missing information.
- Maintain relationships with Area Managers, agents, subsidiaries, and customers, providing the technical and commercial information required to define quotations and finalize orders.
- Create technical specifications to release machines or complete lines into production through SAP, following receipt of the purchase order from the Sales Department.
- Verify the availability of IMA divisions or third-party suppliers and create the related purchase orders, interdivisional quotations, or intercompany offers within SAP, when acting as project lead.
- Communicate the issuance or revision of documents to all relevant company departments and forward approved documentation to the Sales Department.
Experience & Skills
- Degree in Languages/Translation & Interpreting, or a Bachelor's Degree in Management-related disciplines, combined with 3 to 6 years of experience in structured industrial organizations.
- Fluent English language skills.
- Basic knowledge of project-based industrial and technical environments.
What Will Set You Apart
- Knowledge of SAP and CRM systems.
- Knowledge of a second language (German and/or Spanish).
- Strong organizational and project management skills within a team environment.
- Open-mindedness, flexibility, and adaptability.
- Ability to manage stress and handle urgent priorities effectively.
Compensation Package
The initial gross annual salary (RAL) will be €34,000, in accordance with the Italian Metalworking Industry Collective Labor Agreement (CCNL Metalmeccanica Industria), with the possibility of an increase based on the candidate's experience and competencies, in line with objective and gender-neutral evaluation criteria.
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What We Offer
• GLOBAL ENVIRONMENT: dynamic, flexible, avantguarde in a multinational and multicultural context. • DIVERSITY & INCLUSION CULTURE: promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: as a strategic asset for the development and motivation of people.
• WELLBEING: flexible working, health insurance, are just some of our initiatives to support the well-being of people and their families.
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IMA IS AN EQUAL OPPORTUNITY EMPLOYER