Data Center Manager - $78,400 - $137,300 A Year

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Job ID: 3194078 | Amazon Data Services, Inc. - A19Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens.



(GovCloud may NOT be accessed from outside of the United States)Essential RequirementsAbility to travel to or commute between data center locations as neededWillingness to temporarily work at alternative sites during training periods or until assigned facility is operationalTravel frequency will vary based on business needs and operational status of assigned facilityCandidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needsKey ResponsibilitiesPrioritize and assign trouble tickets to data center technicians and operatorsManage the performance of a diverse team(s) of data center operation professionals with varying skills across different locationsDevelop Career Paths for employees and update them in our internal toolsRecruit and train data technicians to ensure appropriate staffing levelsEnsure effective and efficient management of day-to-day data center operations, including queue management, 24/7 shift arrangement, and hardware logisticsAct as a subject matter expert across all aspects of data center operationsEnsure all operational KPIs and metrics are being measured and metInspire and guide improvement in team processes, technology innovation, and automationManage Large Scale Events (outages) and act as the call leaderImprove the workflows and throughput for data center operationsRecommend, document,



and oversee policies and procedures to meet industry best practices and required SLAsMaintain the on-call schedule, coordinating absences and vacationsPassionately improve the quality and quantity of services provided, continuously striving to enhance our Customer ExperienceBasic Qualifications4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics or an equivalent field2+ years of people management experience2+ years of operations and on-call support for data center facilities, mission‑critical plants, or production facilitiesPreferred Qualifications2+ years of computer hardware experience, including troubleshooting and repairExperience in technical writing in a relevant fieldCertification in an applicable field (e.G., A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND, Network+, Security+)Experience with system management tools and client/server environmentsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.The base salary range for this position is $78,400.00 – $137,300.00 USD annually. Compensation will include sign‑on payments and restricted stock units (RSUs) and will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health, dental, vision, prescription, basic life and AD&D insurance, supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.Location: USA, Nevada, Sparks#J-18808-Ljbffr

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