05 set - Parma
AVASO Technology Solutions
Job Opportunity: Field IT Support Technician at AVASO Technology
Experience : 2+ years
Company Overview
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview
We are seeking an experienced Field IT Support Technician to join our team in Location: Parma, Italy. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates , and software packages .
- Work with the IT team to resolve and accelerate issues as needed.
- Perform routine system audits and ensure systems are up‑to‑date and secure.
- Provide end‑user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications
- 2+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS , Mac OS , and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and r
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