05 set - Genova
Carnival Cruise Line
Descrizione dell’offerta di lavoroAre you passionate about staff development and training? Do you have a knack for transforming sales teams into storytelling ambassadors who can effectively convey value and inspire customers?We are looking for a bright and motivated Sales Capabilities Manager to join our team at the Company’s Headquarters in Genoa – Italy. In this role, you will design and oversee global training initiatives, ensuring alignment, consistency, and effectiveness across all locations, while leading a multicultural team and driving the performance of our Customer Centers worldwide.
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Live your ambition. Lead with impactIn this role, you will act as a key enabler of change, elevating training into a strategic lever for business performance, driving engagement, consistency, and excellence across markets.
Global Training Strategy & ExecutionYou will shape and coordinate the global training strategy,
transforming agents into Costa storytellers and ambassadors. You will plan and oversee cross-location training delivery (product, process, sales skills, quality), ensuring consistency, innovation (including e-learning), and alignment with business priorities.
Performance, Data & Continuous ImprovementYou will translate business needs into structured training plans, defining and monitoring KPIs, analyzing performance through tests and feedback, and validating results. You will track training effectiveness and implement corrective actions, continuously improving learning paths to enhance both efficiency and commercial impact.
Leadership, Collaboration & InnovationYou will lead a core team of 5 people and coordinate, in a dotted line, international trainers across Costa Customer Hub and MST BPO (Spain & Americas), driving alignment and sharing best practices. You will also support the development of innovative training tools and e-learning p
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