05 set - Pavia
North Sails Apparel
pbLocation: /b Milan, Italy /ppbReports to: /b IT Systems Manager /ppbContract: /b Tempo pieno, permanent /ppbTravel: /b Occasional travel to retail stores in Italy, occasional travel elsewhere in Europe /ppbr/ppbAbout the Role /b /ppWe are seeking an bIT Support Specialist /b to join our team in Milan. In this hands-on role, you will provide 1st and 2nd line IT support to both our Milan office staff and our retail store teams. You will be responsible for ensuring smooth daily operations across end-user devices, hardware, networks, and Point of Sale (POS) systems, acting as a crucial point of contact for local technical support. /ppbr/ppbKey Responsibilities /b /ppbr/pullibUser Support: /b Handle incoming support tickets and requests from office and retail staff, resolving issues or escalating them within agreed SLAs. /lilibDevice Asset Management: /b Build, configure, and issue laptops, mobile devices, and peripherals; accurately maintain the hardware asset register. /lilibIdentity Access Management: /b Execute Joiners, Movers, and Leavers (JML) processes across user accounts, devices, and access permissions. /lilibRetail Technical Support: /b Support retail stores with POS hardware, payment terminals, receipt/barcode printers, and stock-scanning devices. /lilibNetwork Troubleshooting: /b Diagnose and resolve local network issues, including switches, wireless access points, structured cabling, and ISP connectivity faults. /lilibOn-Site Retail Operations:
/b Attend retail stores for hardware installations, tech refreshes, fault resolutions, and new store openings. /lilibDocumentation Escalation: /b Maintain clear support documentation and knowledge base articles. Escalate complex technical issues to the IT Systems Manager and central IT teams with complete diagnostic detail. /li /ulpbr/ppbRequirements /b /ppbr/pullibTechnical Skills: /b Working knowledge of Windows 11 and Microsoft 365 administration. /lilibNetworking: /b Solid understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi configuration). /lilibLanguage Proficiency: /b Native or fluent Italian, with professional working proficiency in English for daily collaboration with international teams. /lilibMobility: /b Valid driving licence and willingness to travel to retail stores at short notice. /li /ulpbr/ppbDesirable Qualifications /b /pulliHands-on experience with Microsoft Entra ID (Azure AD), Intune, or Active Directory. /liliPrevious experience supporting retail environments or Point of Sale (POS) hardware. /liliFamiliarity with ITSM / ticketing platforms (e.g., Freshdesk, ServiceNow, Jira). /liliRelevant IT certifications (e.g., CompTIA A+, Network+, or Microsoft Fundamentals). /li /ulpbr/ppIf you are ready to take the next step in your IT career and drive technical success across our dynamic office and retail teams, apply today! /p
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