05 set - Emilia-Romagna
Alstom Gruppe
Maintenance Technical Support Engineer
Location: Bologna, BO, IT
Company: Alstom
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstomdomestic and international Customers.The role includes the responsibility to be the technical Customer interface in global servicemaintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Bologna beeing theWarranty work package owner in charge of QCD (quality, cost and delivery) KPI.
The position will be part of ServicesSignalling Business UnitOrganization - Maintenance and Technical Assistance team
System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.
External relationships with Customer infrastructure operators and maintenance technicians.
system performance monitoring;
execution and supervision of HW and SW system upgrade;
technical expertise with product engineering in case of unknow bug or unknown behaviour;
providing Customer feedbackin order to improve products and meet Customer's needs;
providing training to Customer maintenancestaff;
definition and implementation of Maintenance and technical assistance plans;
coordination and support to maintenance technicians on field;
providingsupport to Service organization in the definition of maintenance strategy in tenders and offers;
cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.
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