05 set - Milano
Altro
Manage customer requests post-acquisition processes, ensuring quality and results-oriented execution
Carry out activities related to the Social Premio
Support data collection for Authority investigations
Handle customer complaints, requests, and inquiries in a back-office setting
Manage core business activities, including On-Condition Updates, with full ownership
Develop new processes and services on the Integrated Information System (SII)
Perform analyses and KPI calculations to support internal functions and data-driven decision-making
Contribute to compliance initiatives and continuous improvement efforts
Requirements
Experience in distributors processes and customer management
Familiarity with the regulations governing relationships with Acquirente Unico and DSO's
3–4 years of experience in the Energy sector or in consulting
Strong analytical and problem-solving skills
Advanced MS Office proficiency
Familiarity with Salesforce and Power-BI
Effective written and spoken English communication
Growth-driven team-player approach,
empathy, collaboration, and knowledge sharing
Core Competencies
Demonstrates expertise in customer management and data analysis within the Energy sector, with a focus on compliance and process improvement. Proficient in utilizing tools like Salesforce and Power-BI to drive data-driven decision-making.
Highest-signal resume keywords
Customer Management
Data Analysis
Energy Sector Experience
Salesforce Proficiency
Advanced MS Office Skills
Hard Skills
Data Collection
KPI Calculation
Process Development
Analytical Skills
Problem-Solving
Soft Skills
Effective Communication
Team Collaboration
Empathy
Knowledge Sharing
Industry Keywords
Distributors Processes
Acquirente Unico Regulations
DSO Relationships
Compliance Initiatives
Continuous Improvement
Tools & Technologies
Salesforce
Power-BI
Integrated Information System
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