Edograf Helpfly Intl Group – Job Opportunity

Airport Office – Bergamo Airport (BGY)

Edograf Helpfly Intl Group, an international leader in airline representation and aviation services since 1994, is expanding its operations in Italy and is pleased to announce the opening of a new office at Bergamo Airport (BGY).

We are currently seeking motivated and dynamic individuals to join our growing team.

Position

Airport Ticketing Agent & Flight Supervision Staff

(Comprehensive training will be provided by our experienced team)

This position plays a key role in ensuring high-quality customer service, smooth flight operations, and efficient coordination with airline partners and airport authorities. Selected candidates will represent our company and the airlines we manage, contributing to a professional and welcoming airport environment.

Contract Type

Full-time employment

Shift-based schedule, including weekends and holidays (standard in the aviation sector)

Workplace

Milan Bergamo Airport (BGY)

New dedicated office within the terminal area.

Main Responsibilities

Providing high-quality customer service at the airport ticketing desk

Issuing, modifying,

and refunding airline tickets

Supporting passengers with travel information and requests

Assisting with flight operations and supervision

Coordinating with ground handlers, crew members, and airport authorities

Monitoring flight status, documentation, and airline procedures

Ensuring smooth and timely aircraft turnaround operations

Representing Edograf Helpfly Intl Group and partner airlines professionally at all times

Main Requirements

Good command of the English language (spoken and written)

Strong communication skills and customer-oriented mindset

Ability to work well under pressure in a fast-paced environment

Flexibility, punctuality, and a positive attitude

Teamwork mindset and sense of responsibility

Good problem-solving abilities and attention to detail

Willingness to learn and grow within the aviation industry

Preferred Qualifications (Not Mandatory)

Knowledge of second language

Previous experience in: The tourism/travel industry, Airport environments, Customer service roles

Airport Ticketing Agent & Flight Supervision

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