06 set - Milano
Deckers Brands
Summary
Our Sales Associates are critical to the success of our stores. As a Sales Associate,it’s your job to create the best possible customer experience.It’s your job to listen to each customer and offer recommendations and current product knowledgein response totheir needs.You also know how to communicate the brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.As a SalesAssociate,you operate as part of dynamic teamand youcooperate to achieve business goals.
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Description
As a Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty.You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave.You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive,cheerful attitude with customers and team membersandpromote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
In your role as aSales Associate,you understand that your role extends beyond the sales floor. You know how to operate the cash register,handle money accurately, check inventory daily and ensure products are stocked and available forcustomers,andmerchandizeproduct in accordance with Visual Merchandisingstandards.Youalsomaintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting.
You practice safety-consciousness and respond totheft in accordance with our policies.As a Sales Associate you understand that you are an integral part of a team;youreport to work on time and notify your Store Manager in advance if you will be late or absent.
Core Competencies
As a successfulSales Associate,you know how to:
- Ensure the highest level of customer service possibleas outlined in our Service Training Program
- Prioritize brand and product knowledge trainingin customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
- Think criticallytosolve problems and approach challenges with agility
Key Qualifications
- Two (2) yearsofretail store experience preferred.
- High School Diploma
- Excellent verbal and writtencommunication skills and ability to convey the DeckersBrands Vision and Mission to your team members and customers
- Highly motivated team player and self-starter
Additional Requirements
- Flexibility of schedule and hours to meet the needs of the business.
- Proficient in Microsoft Office suite of tools and applications.
- Valid driver’s license.
As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. xysqume You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discriminationon the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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