Job Category Food and Beverage & Culinary
Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP
Schedule Tempo pieno
Located Remotely? Position Type Non-Management
Job Description – HOSTESS
Job Title: Hostess
Department: Food and Beverage
Reports to: Food and Beverage Director
Courteously greet and escort guests to tables and assist in seating, ensuring hotel’s standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation system. Assist in monitoring the guests’ needs and all phases of the operation.
Fluency in English
High school graduation
Restaurant service experience
Fluency in foreign languages
Knowledge of local activities and appropriate attractions for restaurant clientele
Two year experience in similar position dealing with the general public
Ability to exercise good judgment with difficult guests
Ability to maintain confidentiality of guest information and pertinent hotel data
Ability to provide clear, pleasant telephone communication with proper grammar
Prior guest relations training
Ability to use Micros system
Restaurant service experience
Fluency in foreign language
Knowledge of local activities and appropriate attractions for restaurant clientele
Scheduled daily activities and in-house groups
Hotel extension numbers, beeper numbers carried by hotel personnel
Hours of operation of each outlet, ambiance, menu selections, price range
Features and services provided by the hotel
Maintain complete knowledge of all specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the restaurant
Maintain complete knowledge of table/seat/station numbers,

proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
Set up Hostess station with necessary supplies; Inspect the restaurant environment and entrance area, ensuring that all standards are met; Place newspapers, magazines in designated areas for meal periods as specified by departmental procedures
Answer the telephone courteously and efficiently as specified in departmental standards
Take, record and confirm restaurant reservations/cancellations as specified in departmental standards
Escort guests to tables and assist in seating at tables and extend congenialities in accordance to department guidelines
Extend courteous departures as guests leave the restaurant
Oversee all aspects of restaurant during absence of Manager and/or Supervisor
Successful completion of the training/certification process
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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