Be the one building AI‑powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI‑powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

Your Role at Genesys. As a Senior Account Executive, Public Sector, you will drive strategic growth across a defined portfolio of mostly public sector organizations in Italy, while developing new business within a high‑potential greenfield territory. You will focus on expanding relationships, identifying digital transformation opportunities, and positioning the full Genesys Cloud platform at executive level. At Genesys, we are redefining how organizations connect with people through empathy and innovation, and this role is critical in bringing that vision to government institutions and public services across Italy. You will act as a trusted advisor to senior stakeholders, navigating complex procurement environments and orchestrating cross‑functional teams and partners to win high‑value, multi‑stakeholder deals.

Key Responsibilities

- Own and expand a portfolio of Public Sector accounts, with a strong focus on developing greenfield opportunities across Italy
- Develop and execute multi‑year account strategies aligned with public sector priorities, including national and regional digital transformation initiatives
- Drive adoption of cloud, AI, and digital engagement solutions that improve citizen services, accessibility, and operational efficiency
- Navigate and influence public procurement processes including tenders, CONSIP framework agreements
- Engage senior government officials and executive stakeholders to shape transformation roadmaps and position long‑term value
- Lead complex, high‑value sales cycles within regulated environments involving multiple stakeholders and compliance requirements
- Build and scale partnerships with system integrators and technology partners to accelerate territory development and market penetration
- Orchestrate cross‑functional teams to deliver integrated solutions and secure large‑scale transformation deals

Required Qualifications

- 8+ years of experience in enterprise software sales, including at least 3+ years in SaaS or cloud‑based solutions
- Demonstrated experience selling into Italian Public Sector organizations, 4+ years, including ministries, regional bodies, leading government agencies and national infrastructure organizations
- Strong understanding of public procurement processes in Italy, including tenders, CONSIP agreements, and framework contracts
- Proven success developing greenfield opportunities within the Public Sector, with a strong interest in managing a territory with a high proportion of greenfield accounts, not only large existing customers
- Experience collaborating with system integrators and partners to develop new business in complex environments
- Strong executive presence with the ability to engage and influence C‑level and senior public sector stakeholders
- Fluent in Italian and English
- Willingness to travel as required

Preferred Qualifications

- Experience working within multinational organizations
- Knowledge of AI‑driven customer experience platforms and cloud transformation strategies
- Strong negotiation and strategic account planning capabilities

Why Genesys?

- Flexible remote working arrangements (Rome or Vimercate (MB))
- Competitive compensation and incentive plan
- Comprehensive health, wellness, and financial benefits
- Continuous learning and leadership development opportunities
- A collaborative, high‑performance culture where every voice matters
- Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families

Stay connected to learn more about how we’re applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

What Happens After You Apply

After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next,

you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built‑in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at (email hidden). You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI‑powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

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Sr. Account Executive, Public Sector

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