04 set - Campo di Ne
Intuition IT – Intuitive Technology Recruitment
Position:Onsite Support Services Engineer
Location:Legnago, Italy – Carrier Corp, Via Ing. Pilade Riello 5/7 (Shopfloor)
Work Model:Fully Onsite
Contract:12 Months
Working Hours:40 hours/week
Position Overview
We are looking for an experiencedOnsite Support Services Engineerto provide hands-on IT support to end users at the Carrier site in Legnago, Italy.
The ideal candidate will have3–5 years of IT support experience, with strong expertise inService Desk, End User Services, Field Services, and Onsite IT Support.
The role requires excellent communication skills inEnglish and native-level Italian, along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment.
Key Responsibilities
Provideonsite IT supportto end users across the Carrier facility.
Troubleshoot and resolvehardware, software, network, and peripheral-related issues.
DeliverService Desk and End User Computing support.
Performdesktop/laptop installation, configuration, maintenance, and troubleshooting.
Support printers, monitors, mobile devices, peripherals, and other IT equipment.
Handlefield service requestsand provide hands-on technical assistance.
Log, update, track, and resolve incidents and service requests through the ITSM system.
Escalate complex issues to relevant technical teams when required.
Support user onboarding, device provisioning, and IT equipment replacement.
Maintain accurate documentation of incidents, assets, and troubleshooting activities.
Follow IT support processes, security policies, and service-level requirements.
Provide professional and timely support to users in bothoffice and shopfloor environments.
Mandatory Skills & Experience
3–5 years of overall IT experience.
Minimum3 years of relevant experiencein:
Service Desk Support
End User Services
Field Services
Onsite IT Support
Strong troubleshooting and problem-solving skills.
Experience supporting Windows-based desktop/laptop environments.
Good understanding of IT hardware, peripherals, and workplace technologies.
Strong customer-facing and communication skills.
Native Italianand strongEnglishcommunication skills.
Ability to work independently in a fully onsite environment.
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