Questa posizione è in Chiesi Group
Riassunto dell'opportunità da parte della Joinrs AI: Chiesi Group sta cercando un SAP Application Support Specialist a contratto temporaneo con laurea in Informatica, Ingegneria o discipline tecnologiche affini. Il candidato supporterà la gestione dei servizi applicativi SAP, coordinando fornitori e garantendo il rispetto degli SLA. La posizione prevede un modello di lavoro ibrido da Parma e offre uno stipendio minimo di €******, pacchetto vantaggi comprensivo di assicurazione sanitaria privata, programma di benessere e flessibilità lavorativa.
Il processo di selezione sarà interamente gestito da Chiesi Group.
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SAP Application Support Specialist - Temporary
Date: 2 Sept ****
Department: Global ICT
Business Area: Information Technology
Job Type: Direct Employee
Contract Type: Temporary
Location: Parma, IT
About us
Chiesi is an international research-focused biopharmaceutical group with 90 years' experience, operating in more than 30 countries, with its Headquarter in Parma, Italy. More than 8,000 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet. This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas.
At Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. This fosters a culture of reliability, transparency, and ethical behaviour at every level. As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact.
Diversity and inclusion are at the heart of who we are. We believe our differences make us stronger. We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better.
Chiesi Corporate Functions
Global ICT
The ICT Department plays a pivotal role in supporting Chiesi's evolution into a digital and data-driven company. It is structured around five strategic pillars: Skills, Team, ICT Global Architecture, Communication, and GICT Processes. Through this integrated approach,

the ICT Department partners with the business to unlock value, drive transformation, and enable sustainable innovation across the Group.
Who we are looking for
This is what you will do
We are currently looking for a SAP Application Support Specialist to join us on a temporary contract.
Under the supervision of the Customer Facing Area, the Application Support Specialist will receive training and provide support in the management of internal and external application support services in collaboration with the team, taking care of the activities and monitoring the performance of the support services in relation to the overall business needs.
You will be responsible for
General Responsibilities:
Govern and control the delivery process and corresponding deliverables of ICT solutions according to the company's policies and guidelines
Propose actions regarding the ICT solutions under direct responsibilities aligned with business needs
Analyze and monitor technological evolution ensuring innovation and sustainability
Evaluate outsourcing opportunities and integration with on-premises solutions in line with sourcing strategy
Collaborate with other ICT groups to define business-supporting solutions respecting policies and standards
Specific Responsibilities:
Manage contract lifecycle including negotiation and stakeholder management
Coordinate and monitor service provider SLA and OLA
Take ownership of support tickets ensuring prompt and professional resolution
Ensure strict adherence to SLAs for customer tickets and calls
Act as single contact point between service provider and internal stakeholders to monitor service status and prevent issues
Collaborate with stakeholders to deliver high-quality technical support and consultancy
Work with technical staff for system connectivity, integration, and compatibility

Provide end-to-end support resolving complex problems with vendors, partners, and users
Maintain documentation for problem resolution and knowledge base content
Organize technical training for customers as needed
Manage standard changes requested by the service provider
Operate directly on the system for critical activities not delegable to external services
You will need to have
Experience with SAP, preferably in service management or equivalent role
Flexibility and proactivity in managing activities
Good verbal and written communication skills
Positive and optimistic attitude
Teamworking skills within a multicultural context
Italian language proficiency and good English (Level B1)
We would prefer for you to have
Degree in Information Systems, Computer Science, Telecommunications Engineering or equivalent
Knowledge of IT Service Delivery best practices (ITIL, ISO, etc.)
Understanding of service desk models, incident, service request and problem management processes
Ability to handle requests respecting SLAs and SAP processes with specific technical knowledge for production and warehouse modules
Location
The role is based at the HQ in Parma, with a hybrid working model combining remote and office presence.
Compensation Package
The minimum salary for this role is €******, aligned with our salary framework. The final offer will depend on skills, experience, and internal equity considerations.
Additionally, a comprehensive benefits package is offered including pension, private medical insurance, wellbeing and flexible benefits programmes.
What we offer
Chiesi offers inspiring possibilities fostering your development within a dynamic and friendly environment supported by resources and training.
Top-class benefits include healthcare programs, work-life balance initiatives, relocation support, competitive salary package with bonuses, and flexible working arrangements including remote work and tax assistance for foreign colleagues.
Chiesi is an equal opportunity employer committed to diversity and inclusion at all levels, ensuring fair consideration regardless of personal background or status.
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Sap Application Support Specialist - Temporary

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