Logistics & Operations Specialist
Pubblicato il 06-09-2026 - The Level Group in Milano
We are looking for a Logistics & Operations Specialist to join our Logistics team in Milan, supporting the growth of our business.
In this role, you will ensure the smooth execution of logistics and fulfillment operations across multiple brands and markets, acting as the key point of contact between warehouses, carriers, stores, and brand partners.
Beyond managing day-to-day operations, you will contribute to the continuous improvement of logistics processes, helping optimize costs, delivery lead times, operational efficiency, and the overall customer experience.
What you'll do:
- Coordinate daily operations with third-party logistics providers (3PLs), ensuring the smooth execution of inbound and outbound logistics activities.
- Manage relationships with carriers and freight forwarders, monitoring shipments, resolving delivery issues, and ensuring agreed service levels are met.
- Plan and coordinate domestic and international shipments according to business priorities and delivery schedules.
- Monitor the end-to-end fulfillment process for both B2B and B2C orders,
ensuring timely and accurate deliveries.
- Manage operational activities related to shipping, returns, customs documentation, and inbound/outbound delivery notes (DDTs).
- Analyze logistics KPIs and operational data to monitor performance, identify trends, and support data-driven decision making.
- Identify opportunities to optimize logistics costs, improve delivery lead times, and increase operational efficiency.
- Drive continuous improvement initiatives by reviewing and enhancing logistics processes, workflows, and operating procedures.
- Own the definition and evolution of packaging standards and operational guidelines, ensuring consistency, efficiency, and alignment with brand requirements.
- Partner with Customer Service, Finance, Tech, and Brand teams to deliver seamless operational execution and continuously improve the customer experience.
- Support the implementation of new operational tools, sys