Clienteling Development Director Europe
Pubblicato il 06-09-2026 - Fendi in Roma
Mission
The Client Development Director Europe is responsible for defining and leading the European Client Development strategy, with the ambition to accelerate client acquisition, engagement, retention and loyalty, while maximizing the long-term value of the client base across Europe.
The role translates the European vision into a clear strategy, ensuring strong alignment across Client Development, CRM, Clienteling and Private Clients. The role leads the European Client Development organization, with direct responsibility for the Client Development Managers and Private Clients Relations Manager, and partners closely with Retail and cross-functional teams to embed a strong client-centric culture across Europe.
Main Responsibilities
Client Development Strategy & Business Growth
- Define and lead the European Client Development strategy in alignment with FENDI’s business strategy.
- Establish clear priorities, frameworks and KPIs across client acquisition, engagement, retention, loyalty and VIC development.
- Leverage client data,
CRM analytics and market insights to identify growth opportunities and translate them into actionable business strategies.
- Monitor and challenge Client Development performance across Europe, ensuring measurable business impact and ROI.
CRM, Clienteling & Client Engagement
- Define the European vision and strategic framework for CRM and Clienteling, ensuring consistent adoption and best practices across markets.
- Drive the evolution of client engagement through CRM campaigns, events, community development, personalization and innovative client experiences.
- Ensure a consistent and elevated FENDI client experience across physical and digital touchpoints.
Private Client & VIC Development
- Define and lead the European strategy for the recruitment, development and retention of high-end clients and VICs.
- Build a strong VIC culture across the European retail network and ensure alignment between Private Clients Relations, Client Develop