Senior Client Advisor
Pubblicato il 06-09-2026 - Stone Island in Turbigo
Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation.
Senior Client Advisor – Chinese Speaker
Full‑Time – Milano
Responsibilities
- Ensure excellent client experience while maintaining the quality standards required by the brand;
- Act as a brand ambassador to the store’s clientele, demonstrating strong passion and commitment to the brand while embodying brand values and vision;
- Take ownership of all phases of selling ceremony, driving sales performance through a client‑centric mindset and actively engaging in 1to1 clienteling to build and cultivate long‑term relationships;
- Support store operations while ensuring after‑sales service and follow‑up with clients;
- Develop in‑depth knowledge of all product categories to deliver storytelling around collection, fabrics and treatments in line with the technical excellence that defines the brand;
- Implement and maintain Company’s Visual standards in store,
collaborating with Visual Merchandising team, ensuring replenishment and stock management are consistently executed;
- Be aware of Store’s target and KPIs, supporting Managers in promoting a performance culture;
- Collaborate with the team in an effective and enthusiastic way, conveying energy and motivation in daily activities.
Qualifications
- Strong previous experience in sales roles within Fashion Retail/ Hospitality; with interest/studies in Fashion‑related courses – Experience within Luxury and Contemporary Retail environment is a plus;
- Excellent understanding of the luxury sector, KPIs, product sensitivity;
- Service‑oriented, with strong communication and interpersonal skills, team spirit, and the ability to work independently;
- Reliable, punctual, flexible;
- Passion for retail, client service and the luxury fashion industry;
- Fluency and sophistication in Italian, English and Chinese – an additional languag