Guest experience manager
Pubblicato il 06-09-2026 - Russotti Gestioni Hotels S. P. A. in Italia
This Tempo pieno on site position offers great opportunities for career growth.
JOB SUMMARY At Russotti Gestione Hotels Spa we are seeking a professional Guest Experience Manager to join our Milan Marriott Hotel team. Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and supervise the hotel lobby and other public areas, particularly at busy times. Serves as Guest Experience Manager, interpreting the concept of hotel hospitality, with reference to the Marriott philosophy. CANDIDATE PROFILE Qualifications High school diploma or GED; 4-5 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence,
and encourage others; advocates sound financial/business decision‐making; Manages all day‐to‐day operations. Understands employee positions well enough to perform duties in employees' absence. Serves as a role model to demonstrate appropriate behaviours. Work closely with the Training & Development Specialist to develop and execute training programs for the guest services team, focusing on enhancing their skills in providing exceptional customer service. Maintaining Guest Services and Front Desk Goals Welcoming and bidding farewell to Marriott Rewards Gold, Platinum, Platinum Premiere, and VIP customers, in collaboration with other departments. Assisting customers with their specific requests, such as information, reservations both within the hotel and outside, and handling complaints. Supervising the Executive Lounge and other common areas in terms of adhering to standards and engaging in conversations w