06 set - Italia
NETS-International Group
2 days ago Be among the first 25 applicants Direct message the job poster from NETS-International Group We are seeking a highly skilled and experienced Resident Engineer to oversee and optimize our on-site operations. This permanent role requires a proactive individual with a strong technical background and proven ability to drive improvements in efficiency, safety, and performance. Key Responsibilities End-to-End Trouble Ticket Resolution: Based at the Technical Operations Center (TOC) on a rotational shift schedule, this role serves as the critical bridge between the customer and L2/L3 support teams. Monitoring and ensuring SLA-compliant ticket acceptance. Executing initial case triage based on customer input. Actively facilitating and driving the ticket resolution process to completion. Operational Excellence: Provide expert guidance and hands-on support to operations teams to maintain network stability, performance, and security. Coordinate closely with engineering teams, service providers,
and operations leadership to align designs and deployments with project timelines and evolving requirements. Documentation & Handover: Produce and maintain comprehensive documentation, including implementation guides and operational runbooks to support seamless handover to operations. Continuous Improvement: Identify opportunities to optimize designs, tools, and processes, leveraging lessons learned from previous large-scale network deployments. Required Qualifications Minimum 5+ years in telco operations or service delivery, ideally within large-scale or high-availability environments. Proven experience in troubleshooting and supporting Core & Edge networks, SD-WAN, LAN/WLAN, and security solutions. Strong knowledge of network monitoring, incident management, and operational support processes. Ability to lead and coordinate multi-vendor and cross-functional teams in time-critical projects. Excellent communication skills to interface effectively with technical teams and senio
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