IT ServiceNow Business Analyst
Pubblicato il 06-09-2026 - Beni di consumo e di lusso / Moda in Italia
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
JOB PURPOSE As part of the Group Information Technology Department, the new resource will join the team in charge of the proprietary applications supporting the Retail, Industrial and Real Estate functions, currently counting around ten different applications.
He/She will support both the application maintenance activities (AMS) and the evolutionary ones, contributing to requirements analysis, feasibility assessment, testing and release, in close cooperation with the external development partners and with the business functions.
RESPONSIBILITIES Collect and formalise the requirements coming from the business functions, drafting functional analysis, feasibility assessments and functional specifications for change requests and new applications.
Follow the external development partners along the delivery cycle, ensuring the correct alignment between business needs and implemented solutions.
Prepare and execute functional and regression test cases, manage the anomalies detected and support key users during UAT and release phases.
Support the AMS activities on the applications in scope, managing the requests coming from users and business functions.
Manage the ticketing flow, monitoring incidents and coordinating with suppliers for the resolution of anomalies (migration to ServiceNow currently ongoing).
Take part in project activities and progress meetings, including the initiatives related to the introduction of AI within the applications in scope, and prepare reports, dashboards and analysis.
KNOWLEDGE & SKILLS Bachelor's or master's degree; a technical background (engineering / computer science) is preferred but not mandatory.
Ideally 2-4 years of experien