06 set - Milano
Kubota Holdings Europe
ppThe Construction Machinery Department in Italy is looking for a bService Area Manager /b to provide technical support to the Italian dealer network, reporting directly to the Service Manager. /ppThe successful candidate will play a key role in strengthening dealer performance, supporting after-sales activities, and contributing to the continuous improvement of Kubota’s Construction Machinery products and services. /ph3Key Responsibilities /h3ulliPromote and support the implementation of Kubota’s after-sales service strategies across the dealer network. /liliProvide technical assistance and guidance to Italian dealers and their service teams on the Construction Machinery product range. /liliAct as the primary interface between dealers and Kubota factories for technical matters and escalations. /liliVisit assigned dealers regularly to assess service performance, share technical expertise, and provide on-site support when required. /liliSupport dealers in diagnosing and resolving complex technical issues, both remotely and in the field. /liliCollect, analyze, and report product quality and reliability issues, preparing statistics and technical reports for internal stakeholders and factories. /liliMonitor service activities and contribute to continuous improvement initiatives aimed at enhancing customer satisfaction. /liliCollaborate closely with other members of the Service Department, sharing knowledge, best practices, and field experience.
/liliDeliver technical training sessions and support the development of dealer service staff competencies when needed. /li /ulh3Requirements /h3ulliTechnical background in Mechanical, Electrical, Hydraulic, or Construction Equipment Engineering. /liliStrong knowledge and hands‑on experience with electrical and hydraulic systems; experience with earthmoving or construction machinery is highly preferred. /liliPrevious experience in a similar after-sales, technical support, or service management role. /liliProven experience in dealer support and dealer network management. /liliFluent in Italian and English, both written and spoken. /liliProficient in Microsoft Office applications (Word, Excel, PowerPoint). /liliStrong communication, problem‑solving, and decision‑making skills. /liliTeam‑oriented mindset with the ability to collaborate effectively across departments. /liliAbility and willingness to share technical knowledge; previous training delivery experience would be considered an asset. /liliAvailability to travel frequently within Italy and occasionally across Europe, including extended travel periods when required. /li /ulh3What We Are Looking For /h3pWe are seeking a proactive, customer‑focused professional with a strong technical background and a passion for supporting dealer networks and driving service excellence. The ideal candidate combines technical expertise with excellent interpersonal skills and thrives in a dynamic international environment. /p /p #J-18808-Ljbffr
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