06 set - Alimena
RM Staffing
Why This Role Exists
- Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
- Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
- Tickets get lost between technical and commercial teams — this role closes that gap
- We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
- Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
- Lead client onboarding, scoping calls, and technical review meetings
- Translate client requirements into actionable work orders and internal tickets
- Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
- Build long-term relationships that reduce churn and increase
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