Sales, Growth & Experience Manager
Pubblicato il 06-09-2026 - Let's See Italy in Roma
About Us Lets See Italy is one of the fastest-growing tour operators in Rome. We are now entering our next phase of growth — scaling our full tour portfolio (food tours, cooking classes, night tours, and more) while elevating customer experience, guide performance, and global distribution. The Role We are looking for a **Head of Revenue & Experience** to take ownership of our tour performance end-to-end. This is a high-impact leadership role focused on **filling tours, improving customer experience, and driving revenue growth across all products — not just our flagship tours.** You will work directly with the Founder and Gereral Manager and have full visibility into the business, with the autonomy to build systems, improve performance, and scale operations. Key Responsibilities **Revenue Growth & Tour Performance**
- Own weekly/monthly revenue targets across all tours
- Increase fill rates for underperforming tours (food tours, cooking classes, night tours)
- Optimize pricing, packaging, and scheduling **OTA & Distribution Management**
- Manage and optimize listings on platforms like GetYourGuide, Viator, and Airbnb Experiences
- Improve ranking, conversion rates, and visibility
- Analyze performance data and implement growth strategies **Customer Experience & Reviews**
- Monitor and respond to customer reviews across all platforms
- Identify trends and implement improvements to increase ratings and satisfaction
- Maintain a consistent 5-star experience standard **Guide Performance Management**
- Evaluate and manage tour guides based on reviews and performance metrics
- Implement training, feedback systems, and performance standards
- Ensure consistency in delivery and upselling opportunities **Sales & Partnerships**
- Manage inbound inquiries from hotels,
travel agents, and partners
- Build and grow B2B relationships and partnerships
- Develop influencer and collaboration outreach strategies **Conversion & Cross-Selling**
- Improve website and post-booking upsell flows
- Work with marketing and ads team to increase conversion rates
- Maximize revenue per customer **Requirements**: - 2+ years experience in tourism, hospitality, travel tech, or related fields
- Experience with OTAs (GetYourGuide, Viator, etc.) strongly preferred
- Proven track record in revenue growth, operations, or commercial roles
- Strong analytical and problem-solving skills
- Experience managing people (guides, teams, or partners)
- Highly organized, proactive, and results-driven What We’re Looking For
- Someone who thinks like an owner and takes full responsibility for outcomes
- Comfortable working across operations, sales, and marketing
- Data-driven decision maker who can also execute quickly
- Passion for travel, hospitality, and creating great customer experiences Compensation
- Competitive salary (based on experience)
- Performance-based bonuses tied to revenue growth and KPIs
- Opportunity to grow into a senior leadership role Why Join Us
- Be part of a fast-growing tour company in one of the world’s top destinations
- Work directly with founders and have real impact on business growth
- Build and lead a key function within the company
- Opportunity to scale a brand with strong momentum How to Apply Please submit your resume along with a brief note explaining: - Your experience with tour operations, OTAs, or hospitality
- A specific example of how you increased revenue or improved performance in a previous role Pay: €1,400.00 - €1,800.00 per month Work Location: In person