06 set - Roma
TSMG Holding
Project Overview
We are looking for Mystery Shoppers to evaluate the dining experience at selected restaurants. The aim is to assess service quality, staff knowledge, and overall guest satisfaction.
Key Responsibilities
- Visit the restaurant and dine with at least one additional person
- Order a full meal including:
- - Drinks
- Starters
- Main courses
- Dessert
- Starters, drinks, and desserts may be shared or ordered individually
- Choose different meals and drinks to allow staff the opportunity to suggest additional items before being asked
- Mention a pretend allergy during the visit and observe how staff respond
- Make an additional purchase at the bar during the visit
- Observe staff interactions, service timing, and overall guest experience
- Take photos where appropriate and keep all receipts
Reporting Requirements
- Submit a detailed evaluation report after the visit
- Upload photos and receipts as part of the report
Requirements
- Strong attention to detail
- Ability to observe service interactions discreetly
- Reliable internet access to complete the report
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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