06 set - Italia
Jobgether
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Developer Support Engineer based in Italy.
As a Developer Support Engineer, you’ll provide advanced technical support for complex backend, integration, database, and configuration issues across cloud and self-hosted environments.
You’ll investigate challenging technical problems using logs, SQL queries, APIs, scripts, and system diagnostics.
The role combines hands-on troubleshooting with close collaboration across Support, Engineering, and Product teams.
You’ll help customers resolve high-impact issues while identifying defects, developing workarounds, and improving technical documentation.
You’ll work with distributed applications, REST APIs, Linux environments, networking, and Kubernetes in a technically sophisticated setting.
The position offers significant autonomy, with opportunities to influence product quality and strengthen internal technical knowledge.
This is an ideal opportunity for an experienced support engineer who enjoys solving complex problems and making systems work reliably at scale.
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Accountabilities:
Provide advanced technical support for backend services, integrations, databases, configurations, and application behavior across cloud and self-hosted environments.
Participate in on-call rotations and provide escalation support for complex or high-impact incidents.
Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific problems.
Analyze application logs, support bundles, database queries, API traffic, and system metrics to identify root causes.
Use development and environment inspection tools to debug application behavior across multiple technical layers.
Identify, reproduce, and document software defects and collaborate with Engineering on resolution and workarounds.
Develop scripts and technical solutions to address complex customer issues and automate repetitive troubleshoo
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