Service Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ofu6n

ppAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. /p pAnd we need people like you to make it happen. /p pWe empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet. /p h3bJob Summary /b /h3 pDrive growth inb Processing Services /b within the bIce Cream /bbusiness by identifying and converting new opportunities, while delivering high-quality technical support. /p pIn this role, you will independently install and commission Tetra Pak equipment, execute preventive and corrective maintenance, and provide impactful customer training. You will troubleshoot complex issues with a structured approach, continuously optimize equipment performance, and build strong customer relationships, while also acting as a coach to support the development of fellow engineers. /p pThis is a permanent role based in any of the following locations: /p pThe job brequires up to 60-70% travel of the time in Italy. /b /p h3bWhat you will do /b /h3 ul libIdentify and convert opportunities into sales to expand the Processing Services Ice Cream business. /b /li liAssess current installed based and convey opportunities to customers in collaboration with Market Operations. /li liExecute installation, commissioning and performance validation for Capital. /li liEquipment installations at customer sites according to the ItP process. /li liAct as lead engineer for L1 L2 Capital Equipment installations at customer sites according to the ItP process. /li libLead, plan, coordinate and execute preventive maintenance activities, ensuring compliance with the agreed scope of delivery. /b /li liReinstate equipment/lines into production according to agreed service targets. /li liExecute analysis, restore basic conditions or troubleshoot to resolve mechanical, electro-mechanical and automation issues (including HW, SW, Network), with Remote Support if needed. /li liConduct systematic root cause analysis to enable permanent resolution. /li liReport and manage all discovered Technical Issues according to the QTIM process and elevate when needed. /li liPerform production support/breakdown activities on customer sites. /li liExecute installation of complex (Automation) upgrade kits according to procedures and reinstate lines into production according to agreed service targets.



/li liConduct operator maintenance-related customer training (on-site or remote). /li liIdentify business opportunities and share with S(K)AM. Suggest solutions, support sales activities, and maintain knowledge of services and solutions. /li liFollow up operationally on contracts, taking decisions with SAR SKAM to proactively manage outcomes (profitability and performance). /li liPromote a safe working culture and comply with Tetra Pak and customer safety regulations. /li liEnsure all work meets product quality and food safety standards; address any issues. /li liLead daily customer contact and manage the operational relationship. /li liComply with all reporting requirements accurately and on time, ensuring proper handover. /li liAct as an ambassador for Tetra Pak, maintaining strong relationships and protecting company reputation. /li /ul h3bWe believe you have /b /h3 pProven experience inbinstallation, commissioning, and maintenance /b of industrial equipment (preferably within food processing or packaging). /p pStrong technical skills in bmechanical, electrical, and automation troubleshooting /b (HW, SW, networks). /p pExperience working bdirectly with customers /b, with strong communication and stakeholder management skills. /p pCapability to bidentify commercial opportunities /b and support sales activities in collaboration with internal teams. /p pCommitment to bsafety, quality, and food standards /b, with a structured and accountable way of working /p ul liExperience in business development is considered as an advantage. /li liProfessional level of English, both oral and written. /li libFor internal applicants: /b previous role as Service Engineer. /li /ul h3bEU Pay Transparency /b /h3 pTetra Pak provides the following compensation indication in good faith as a guide to what may be paid and/or offered for this position. The range reflects the minimum and maximum target for new hire salaries for this role, level and the applicable local market conditions on a full-time basis. For tempo parziale or alternative schedules,



pay will be proportionately adjusted based on contractual working hours. Ranges are determined by role, level, and applicable local market conditions. Within the applicable range, individual pay is determined based on job-related skills, experience, and relevant education or training, consistent with our commitment to pay equity. /p pBelow is an indication of the compensation and benefits typically offered for this position. /p pbGross annual base salary range /b: EUR 48,055.05 - 68,646.79 /p pbVariable pay /b: This role is eligible for an annual discretionary incentive subject to company and individual performance /p pbBenefits /b: We offer a comprehensive benefits package designed to support overall well-being and professional development. While details may vary by location, core benefits typically include paid time off, flexible work arrangements, and other programs aligned with local policies and eligibility requirements. /p pInformation provided in accordance with the EU Pay Transparency Directive (Directive (EU) 2023/970). /p pbWe Offer You /b /p ul liA variety of exciting challenges with ample opportunities for development and training in a truly global landscape /li liA culture that pioneers a spirit of innovation where our industry experts drive visible results /li liAn equal opportunity employment experience that values diversity and inclusion /li liMarket competitive compensation and benefits with flexible working arrangements /li /ul pThis job posting expires onb 17th September 2026 /b. /p pIf you have any questions about your application, please contact bZsofia Tamaska - /b. /p pDiversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide. /p pWe are committed to building an inclusive workplace and welcome applications from all individuals, regardless of background, identity or personal characteristics.If you require a reasonable accommodation to complete an application, participate in an interview, undergo an assessment, or engage in any part of the selection process, please complete this request form:Accommodation Request . /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ofu6n