06 set - Italia
Mercier Consultancy Group
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities for professionals seeking to advance their horizons in exciting international hubs.
Job Overview
We are currently scouting for high-caliber individuals to fill the Italian Speaking Video Streaming Customer Experts position in Greece. If you are passionate about the digital entertainment landscape and thrive in high-paced environments, this is your chance to join one of the world’s most renowned streaming platforms from the vibrant backdrop of Europe.
Key Responsibilities
Provide world-class support to subscribers of a premier global video streaming platform.
Resolve technical queries related to streaming quality, account accessibility, and playback issues.
Assist customers with subscription management, billing inquiries, and service updates in Italian.
Maintain a deep understanding of the platform’s content library to offer personalized recommendations.
Monitor and troubleshoot device-specific issues across smart TVs, mobile apps, and web browsers.
Engage with users through chat, email, or voice channels to ensure a seamless entertainment experience.
Consistently meet performance KPIs related to customer satisfaction and response efficiency within the streaming industry.
Native or fluent Italian (spoken and written) is mandatory for this role.
Valid EU passport or work permit for residency.
Strong passion for the streaming and digital media industry.
Exceptional problem-solving skills and technical aptitude for troubleshooting streaming services.
Professional demeanor with the ability to provide empathetic and efficient customer service.
Ability to thrive in remote work environments while maintaining high productivity.
What We Offer
Competitive Monthly Salary with 13th and 14th salary bonuses guaranteed.
Comprehensive
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Disoccupazione
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Tempi Moderni Helvetia