06 set - Torino
Sitevis
pstrongPROFILE SUMMARY /strong /ppMinimum 2 years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients in and outside India. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed /ppbr / /ppstrongTOTAL YEARS OF PROFESSIONAL EXPERIENCE /strong /pp2-3 years of experience in IT /ppbr / /ppstrongROLES RESPONSIBILITIES /strong /ppThe roles and responsibilties of Hardware Support Technician are as follows: /ppbr / /pulliProvide hardware break fix support, typically by whole unit swap /liliManage spares provided on site /liliProvide deskside support, as described /liliExecute installations and changes /liliDeliver an excellent level of customer service /liliAdhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations /liliInterface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
/liliTroubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices /liliKnowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN /liliResponsible for asset tagging and entering all incoming equipment into our asset management system /liliProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment /liliWork with external Suppliers to schedule repairs for damaged/malfunctioning hardware /li /ulpbr / /ppbr / /ppstrongTECHNICAL SKILLS CERTIFICATIONS /strong /ppstrongTechnical Skills /strong /pulliExcellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. /liliStrong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office /liliStrong Microsoft Office skills (Outlook, Word, and Excel) /liliEffective communication in English and local languages /li /ulpbr / /p
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