Customer collaboration Specialist F/M/X
Pubblicato il 06-09-2026 - Mondelez International in Milano
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How You Will Contribute
You will:
- Manage the customer collaboration agenda for the Italian fresh market
- Design and own joint business plans with customers with a strategic focused agenda, enhancing the digitalization journey.
- Improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance
- Establish solid and strategic relationships with customers to achieve long-term cooperation and business partnerships.
- Help achieve business and commercial objectives by achieving customer service targets and developing collaborative relationships cross-functionally
- Deliver the local action plan for CS&L; Advantage score improvement,
enhancing the order communication directly with customers
- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
- Analyze, report and support necessary improvements in Route to market area (drop size, case pick, OTIF).
What You Will Bring
- Experience in CS&L; functions, ideally with knowledge of customer supply chain management
- Able to analyze data and derive insights into action with a focus on delivering timelines and KPI
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Team player, accountable, proactive thinking, flexibility
- Able to collaborate, influence and apply commercial awareness with an E2E approach
What you need to know about this position:
- The role requires daily interaction with customers and internal stakeh