07 set - Padova
Gea Group
Responsibilities / Tasks
- Responsible for service sales budget and gross margin achievement
- Maintain machine installed databases.
- Follow up on spare parts & service quotations.
- Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
- Actively promote SLA and renewal for expiry SLA.
- Monitor and follow up on account receivable.
- Plan regular visits to customer site and maintain strong relationships with existing clients
- Review customer needs and proactively add value to strengthen service package.
- Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
- Act as the primary contact for all service-related commercial activities for Separators and Decanters.
- New machines sales support – technical support and onsite meeting.
Service Sales
- Responsible for service sales budget and gross margin achievement
- Maintain machine installed databases.
- Follow up on spare parts & service quotations.
- Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
- Actively promote SLA and renewal for expiry SLA.
- Monitor and follow up on account receivable.
- Plan regular visits to customer site and maintain strong relationships with existing clients
- Review customer needs and proactively add value to strengthen service package.
- Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
- Act as the primary contact for all service-related commercial activities for Separators and Decanters.
- New machines sales support – technical support and onsite meeting.
Service Operation
- Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements
- First point of contact for service sales and service execution
- Monitor overhaul execution and job reporting
- Monitor and control stock level
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