07 set - Italia
Epam Systems
First Derivative is driven by people, data, and technology, unlocking the value of insight, hindsight, and foresight to drive organizations forward. Counting many of the world's leading investment banks as clients, we help our clients navigate the data-driven, digital revolution that is transforming the financial services sector. Our global teams span across 15 offices serving clients across EMEA, North America and APAC.
As an EPAM Systems, Inc. (NYSE: EPAM) company, a leading global provider of digital platform engineering and development services, we deliver advanced financial services solutions by empowering operational insights, driving innovation, and enabling more effective risk management in an increasingly data-centric world. Together with EPAM, we combine deep industry expertise with cutting-edge technology to help clients stay ahead in a rapidly evolving financial landscape, offering comprehensive solutions that drive business transformation and sustainable growth.
We're looking for a proactive Front Office Application Support Specialist to join our Murex team in Stockholm.
You'll collaborate with a major bank, diagnosing and resolving functional issues for users within their Murex environment, ensuring efficient application usage.
Responsibilities
Act as the 1st line of support for all stakeholders across front, middle and back office functionality
Diagnose and resolve functional issues for users within the Murex environment
Collaborate with front office users onsite as well as business users directly
Manage incidents, problems and changes according to established processes
Prioritize and coordinate workload according to differing business priorities
Share knowledge via training calls and internal documentation of issue resolutions
Contribute to migration and/or upgrade activities, including testing
Propose new ideas to streamline and automate processes
Requirements
Knowledge of front, middle and back office functionality as the support function is
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