Customer Service Representative
Pubblicato il 07-09-2026 - Reebelo in Torrazza Piemonte
About the Company
Reebelo is a marketplace for refurbished tech devices and certified pre-owned lifestyle products. We empower consumers to save up to 70% on their favorite brands while contributing to a sustainable future with every purchase. Our ambitious vision is to lead the circular economy, transforming how people think about consumption. Originally founded in Singapore by European co-founders, today we are headquartered in the San Francisco Bay Area with team members across the US, Canada, Australia, Singapore, Malaysia, the UK, France, Germany and we are excitingly preparing to launch in Spain and Italy. Having raised over $50M, join our VC-backed scaleup if you're ready to be part of a dynamic, high-growth team dedicated to making a meaningful impact.
The Role
We are looking for an Italian-speaking Customer Service Agent to join our global team, supporting our customers in Italy as we launch our marketplace business locally. In this role, you will serve as a key point of contact for customers throughout their journey, delivering timely, accurate,
and high-quality support that reflects our commitment to exceptional customer experience.
What you'll do:
- Deliver a positive customer experience through prompt and well-structured responses to customer feedback, problems, queries or complaints.
- Communicate effectively across all channels, including Email, Phone and Chat.
- Maintain high customer satisfaction levels and drive other related metrics (average response time, average resolution time, multi touch tickets, quality assurance score etc.)
- Test/validate new customer service features as they come online or within our customer support platform
- Assess and surface trends as reported by customers in order to resolve technical issues expeditiously
- Be a key team player on our Customer Service team and work closely with other departments (Logistics, Product, Sales) to ensure strong communication and resolve issues quickly and effectively.
What You'll Bring